FAQ
What is Gamest Geek?
Gamest Geek is a merchandise store where you can find geeky and video game inspired designs, printed on apparel, mugs, tote bags, throw pillow covers, etc. These designs are ONLY about video games, retrogaming and geek culture, making our products perfect gifts for any geeks and video gamers out there! In fact, we are a nerdy couple who are very much into retrogaming ourselves (think 80s-90s old school classic games). You may view our retro games collection at our Instagram @gamestgeek, or read Our Story to know more about us!
I need help with an order, how can I contact you?
You may contact us here or email us at sales@gamestgeek.com. You could also text us at +1 (470) 679-7697 (WhatsApp ONLY). We usually reply within a few hours, but it could take up to 1 or 2 business days during peak period.
What should I look out for when buying a product?
We strongly advise that you view the "Material & Size Guide" and "Shipping Info" in a product’s description. Different types of clothings have their own fit and sizing, and therefore their own unique size guide. Knowing these beforehand will prevent any major disappointment regarding product size or shipping time. See where they are located here.
Do you ship to other countries besides United States?
Yes, we do! Other countries that we ship to are (but not limited to) Canada, Brazil, most European countries (e.g. United Kingdom, Germany, France, Italy, Spain, Poland, Netherlands, Belgium, Greece, Portugal, Sweden, Serbia, Austria, etc), Australia, New Zealand, and most Asian countries (e.g. Japan, South Korea, Singapore, Malaysia, etc).
- For orders shipping to/within USA, packages will come with tracking. However for international orders, there may only be partial tracking until the package reaches the destination country, after which it will be passed on to your local carrier/postal service for processing and delivery.
- For international buyers, please note that your orders may be subjected to import duties and taxes, which are not included in the item price or shipping cost. Kindly check with your country’s customs office to determine what these additional costs will be prior to buying.
For more information regarding shipping, please visit our Shipping Info page.
Do you provide free shipping?
We provide free shipping to United States on orders $55 (usd) and above. Unfortunately, there is no free shipping for international orders at the moment.
For more information regarding shipping, please visit our Shipping Info page.
How does the order process works?
Could you give me more details on the products you offer?
• Apparel — T-Shirts, Hoodies, Sweatshirts, etc;
• Accessories & Others — Mugs & Drinkware, Tote Bags, Throw Pillow Covers and more!
In particular, we print our T-Shirts on various brands, so you have more options to choose from!
• Adult Unisex — Basic T-Shirts (Fruit of The Loom), Classic T-Shirts (Gildan Softstyle), and Premium T-Shirts (Bella Canvas);
• Adult Men’s — Men’s Organic T-Shirts (100% organic cotton from Ökotex);
• Kids & Babies — Youth T-Shirts (Fruit of The Loom), Toddler T-Shirts (Bella Canvas), and Baby T-Shirts (100% organic cotton from Ökotex).
For other wearables:
• Adult Unisex — Heavy Blend Hoodies (Gildan), and Sweatshirts (Gildan);
• Kids & Babies — Youth Hoodies (LAT), Youth Sweatshirts (Gildan), and Baby Bodysuits (100% organic cotton from Ökotex).
You may also visit What We Offer page for more information. Alternatively, clicking on the "Material & Size Guide" of a particular product will show you the exact details of that product.
Basic, Classic and Premium T-Shirts — what’s the difference?
As mentioned above, we print Adult Unisex T-Shirts on various brands. The Premium T-Shirt (printed on Bella Canvas) has the finest/smoothest texture, with Classic T-Shirt (Gildan Softstyle) a close second and Basic T-Shirt (Fruit of The Loom) having the least smooth texture among the 3.
Therefore, for the best print quality and comfort, Premium T-Shirt and Classic T-Shirt are highly recommended. However, if you just want a durable t-shirt and don’t want to spend too much, especially if it’s on a simple or minimalist design, then Basic T-Shirt is an economical and reliable choice as well.
Why do some designs have lesser (or more) products than others?
We treat our quality control very seriously, so if you received an item where the print is absolutely not acceptable, kindly .
How is the length and width of a wearable measured?
The length is measured in a straight line from the highest shoulder point to the bottom edge of the shirt, and the width is measured straight across the chest at the area across the armpits.
I wear a size that is in between 2 sizes, which size should I choose?
If you find yourself having a size that is in between 2 sizes (e.g. S and M size), the general rule is always go for the larger size (e.g. M size in this example).
Where can I find the washing instructions for the wearable(s) I bought?
The washing and garment care instructions will be found in the inside label of an apparel. In addition, to further protect its print, we also recommend washing the wearable inside out with like-colored garments in room temperature water.
What payment methods can I use?
We accept the following payment methods:
- Credit Card: Visa, MasterCard, and American Express.
- Others: PayPal, Apple Pay, Google Pay, and Shop Pay.
What is your refund policy?
Kindly refer to our Refund Policy page, or if you have any problems with your order.
Please do not hesitate to contact us here or sales@gamestgeek.com if you have any other questions.
